Delivery & Returns
Delivery & Shipping
Great news, we offer international shipping services and deliver to African countries. The more of you we can reach the happier we are.
How does your delivery system work?
Packages will be shipped via a courier service which is dependent on the size and weight of the product. All packages are tracked and you will receive an email with this information when your order has been shipped.
Customs fees are not handled by us so please be aware that when you consent to packages being delivered you may incur custom fees when they arrive.
Delivery timings
Delivery timescales depend on the location, please see below our estimated shipping times…
- Local– 7-14 business days
- Outside RSA – 14-45 business days
Returns & Refunds
Cancellations
At Panda Petals, we understand that changes can occur. If you wish to cancel your order, please notify us within 24 hours of placing your order.
To initiate cancellation, contact our customer service team at [[email protected]]
Please note:
• Cancellations are only accepted within 24 hours of order placement.
• Orders cancelled after 24 hours may incur processing fees.
• Refunds will be processed within [7-10]business days•
Refunds & Exchange
“Return Policy”
At Panda Petals, we want to ensure that you're completely satisfied with your experience. If for any reason you're not, we offer a [7 days] return policy.
To initiate a return, please contact our customer service team.
Please note that customers are responsible for returning items to us at their own expense. Once we receive the returned item, we'll process a refund in the original payment method, minus any shipping costs.
Please allow 14 days from the date we receive the returned item for the refund to be processed.
If you have any questions or concerns, please don't hesitate to reach out. We're here to help."
